WorkforceHub Suggestion Box
Currently, when a client onboards a new employee using the Thomson Reuters integration, that employee cannot be added to the time clock, timesheet, or schedule until the employee is manually accepted on our end.
This creates a critical operational gap:
If onboarding occurs outside of our business hours, clients are blocked
Employees cannot clock in or be scheduled
Hours are missed or inaccurately tracked
Payroll delays or incorrect pay occur
Clients’ businesses cannot operate efficiently
This dependency on our availability creates unnecessary risk and frustration for clients.
❌ Missed employee punches and lost hours
❌ Payroll inaccuracies and compliance risk
❌ Client dissatisfaction
❌ Clients unable to operate during nights, weekends, or holidays
This is especially damaging for industries with:
High turnover
Shift-based labor
24/7 or weekend operations
Swipeclock and Thomson Reuters should enable controlled client-side onboarding without waiting for manual acceptance.
Allow clients to add new employees as “provisional”
Provisional employees can:
Clock in/out
Be scheduled
Appear on timesheets
Full payroll processing remains locked until acceptance
Data syncs automatically once approved
Allow clients with proper permissions to:
Temporarily activate employees for time tracking
Include:
Audit logs
Admin-level controls
Optional expiration window (e.g., 5 business days)
Auto-accept new employees if:
Required fields are completed
No compliance red flags exist
Flag for review later instead of blocking operations
This change would:
Reduce operational bottlenecks
Improve client trust and satisfaction
Lower support volume
Align the system with real-world business hours
Maintain compliance without sacrificing flexibility
| Type | Change to Existing Feature |
